Last Updated: 28-08-2023
Table of Contents
1.1 Stripe information storage
2.1 Fees incurred during payment
There are additional charges (herein referred as ‘fees’) whilst a transaction is being completed. The fees are calculated into the total payment amount. As part of our transparency principle, this provision aims to clarify the breakdown of the fees incurred by different Users.
2.1.2 Fees for Users
Users will pay a lump sum amount shown as the total payment, namely ‘booking charge’ as per checkout amount. The booking charge may consist of a Service fee of 3% + MYR1 per payment (Hubs can choose to bear this fee; in such cases, Users are not charged the Service fee).
2.1.3 Fees for Hubs
There are two fees incurred during the payment process from Hubs to Mereka Connect. Namely the Service fee and Mereka fee.
184.108.40.206 Service fee.⠀
As Mereka Connect uses Stripe as our payment gateway, the Service fee is necessary to ensure secure payment processing. To learn more about what Stripe is and why we use it, read this.
It is a fixed percentage of 3% + MYR1 per payment. Further guidance can be found via the link provided in the User Agreement or assistance can be found in our Help Articles.
220.127.116.11 Mereka fee.
The Mereka fee is dependent on which subscription plan a Hub is on, and will only be imposed upon the subscription of the Connect plan. Subject to updates, the current stipulation is 3.5%. Similarly, the responsibility of checking this update is required by the Hubs. Your continuance of using our platform will signify your acknowledgment and agreement to our newly updated fee structure. Further information can be found here.
3.1 Withdrawal for Hubs
There is currently no minimum withdrawal amount for Hubs. The stipulated withdrawal amount will be updated from time to time, in accordance with our prospective policies and analytics. By your continuous usage of our platform, you agree and accept that update. So please make sure you check our policies regularly. Further assistance can be found here.
3.1.1 Withdrawal Fee
The withdrawal fee is currently absorbed by Mereka Connect, however this is subject to change in the future. The current stipulation for said fee is 0.25% + MYR1.50.
3.1.2 Withdrawal Period
The funds are released to your Hub account 1 day after the service has been performed. Until then, the money is held in escrow. This period is referred to as the Guarantee Period which has been implemented for the benefit of both Hubs and Users in the event of disputes. If neither party has submitted a claim within the Guarantee Period, the funds would be available for withdrawal on the next day.
3.2 Withdrawal without fulfillment of minimum withdrawal fee
If Hubs decide to discontinue subscription and posting on Mereka Connect, and the remaining balance does not fulfill the minimum withdrawal requirement, this can be proceeded by contacting our team via email at [email protected].
4.1 Tax filings
Hubs, Experts and any parties that list services allowing booking requests from Users are required to engage with relevant taxes and tax authorities on their own initiative. Mereka Connect does not have the responsibility to file taxes on behalf of any parties. Please refer to the relevant laws and regulations pertaining to local taxes, or where applicable.